AI Chatbots for Customer Support

Problem: Initial customer support faces challenges in promptly and effectively responding to customer queries due to limited resources and a growing number of inquiries.
Solution: Utilization of an AI chatbot trained in natural language processing. The bot adapts based on company information, including databases, FAQs, and other resources, and it can also learn in real-time.
Result: Efficient and consistent responses to customer inquiries across various platforms, reduced workload for first-level specialists, and quicker response times for customers.
  • Customer inquiry response time has decreased from 1 hour to instantaneous.
  • The chatbot handles 47% of all requests. Specialists only intervene when the bot can’t provide an accurate answer or if the customer is unsatisfied with the response. With ongoing training, its efficiency improves.
  • The company has reduced the number of technical support staff, retaining specialists for more complex issues.
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